fui9 Privacy Policy

This Privacy Policy ("Policy") describes how fui9 ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects the personal data of individuals ("you", "the Player", "User") who access or use any service available at fui9.io, including sports betting, casino gaming, account management features, customer support, and promotional communications.

fui9 is an online cricket betting and casino platform operating for the Bangladesh market, with all services delivered in English and all financial transactions processed in Bangladeshi Taka (৳) via local and international payment methods including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.

This Policy applies to all personal data collected through:

• The fui9.io website and any mobile-optimised interface associated with it.
• Account registration, login, verification, and profile management processes.
• Deposit, withdrawal, and transaction processing activities.
• Customer support interactions conducted via email or live chat.
• Participation in promotions, tournaments, and loyalty programmes operated by fui9.
• Technical data collected automatically when you access the fui9 platform (see Section 2).

fui9 collects personal data in two principal ways: information you provide to us directly, and information collected automatically as you interact with the platform. The specific categories of data collected are set out below.

Information You Provide Directly:

Information Collected Automatically:

• Technical Data: IP address, browser type and version, operating system, device type, screen resolution, and network connection information.
• Usage Data: Pages visited, games played, betting history, session duration, click patterns, and feature interactions within fui9.io.
• Location Data: Approximate geographic location inferred from IP address, used solely to verify that you are accessing from an eligible location.
• Cookie & Tracking Data: Session identifiers, preference cookies, and analytical data as described in Section 6.

fui9 uses your personal data only for legitimate, specified purposes that are directly connected to providing and improving the platform experience. The primary purposes for which your data is used are set out below:

• Account Management: Creating, maintaining, and securing your fui9 account, including processing login requests, OTP authentication, and profile updates.
• Age & Identity Verification: Confirming that you meet the minimum age requirement of 21 years and verifying the accuracy of the identity information provided at registration, in compliance with our responsible gaming obligations.
• Transaction Processing: Processing deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, including communicating with payment processors and maintaining accurate financial records.
• Platform Delivery: Presenting betting markets, casino games, live dealer tables, odds, results, and all other platform features accurately and in a form suited to your device and location.
• Fraud Prevention & Security: Detecting and preventing unauthorised account access, duplicate account creation, bonus abuse, money laundering, and other forms of fraudulent or prohibited activity.
• Customer Support: Responding to your enquiries, resolving complaints, and maintaining records of support interactions for quality assurance and dispute resolution purposes.
• Responsible Gaming Compliance: Enforcing deposit limits, cooling-off periods, and self-exclusion requests, as well as identifying patterns of play that may indicate problem gambling behaviour.
• Legal & Regulatory Compliance: Meeting any legal obligations applicable to fui9's operations, including record-keeping, anti-money laundering reporting, and responding to lawful requests from competent authorities.
• Service Improvement: Analysing aggregated, anonymised usage data to identify platform performance issues, improve user experience, and develop new features that better serve Bangladeshi players.
• Marketing Communications: Sending you promotional offers, bonus announcements, and relevant updates about fui9 services where you have provided consent to receive such communications (see Section 12).

fui9 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human oversight, except where such processing is strictly necessary for fraud prevention and security monitoring purposes.

fui9 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity involved:

• Contractual Necessity: Processing that is necessary to fulfil the fui9 Terms & Conditions you accepted at registration, including account creation, transaction processing, and dispute resolution.
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including anti-money laundering obligations, age verification mandates, and lawful authority requests.
• Legitimate Interests: Processing that serves fui9's legitimate business interests — such as fraud prevention, platform security monitoring, and service improvement — where those interests are not overridden by your privacy rights. fui9 conducts a balancing assessment before relying on this basis.
• Consent: Processing carried out only where you have given clear, informed, and freely given consent, principally in the context of marketing communications and non-essential analytical cookies. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

fui9 does not sell or rent your personal data to any third party. Data is shared with external parties only in the specific circumstances described below, and always subject to appropriate contractual safeguards requiring those parties to handle your data securely and only for the specified purpose.

• Payment Processors: Your financial data is shared with the relevant payment processing partners (bKash, Nagad, Rocket, Upay, Visa network processors, Mastercard network processors) solely to execute your deposit and withdrawal instructions. Each partner operates under its own privacy framework.
• Game Technology Providers: Where you play games provided by third-party studios such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, or Ezugi, your gameplay session data is processed by those providers' systems. fui9 maintains data processing agreements with all game technology partners.
• Identity Verification Services: Where fui9 engages a third-party KYC (Know Your Customer) service to assist in verifying your identity and age, your identity documents and personal details may be processed by that service under strict data processing terms.
• IT Infrastructure Partners: fui9's platform is hosted and maintained with the support of cloud infrastructure and cybersecurity service providers. These partners access data only as necessary to deliver their technical services and are contractually prohibited from using your data for any other purpose.
• Legal & Regulatory Authorities: fui9 may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts in response to a lawful request, court order, or legal obligation. Where permitted by law, fui9 will notify you of such a disclosure.
• Business Transfers: In the event of a merger, acquisition, or sale of substantially all of fui9's assets, your personal data may be transferred to the successor entity. You will be notified of any such transfer and any material change to this Policy that results from it.

fui9 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to gather anonymised analytical data that helps us improve the service. A cookie is a small text file placed on your device by the fui9 website when you visit.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary or functional cookies may impair the operation of the fui9 platform. Analytical and marketing cookies can be declined without affecting your ability to use core platform features.

fui9 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, disclosure, or destruction.

• SSL/TLS Encryption: All data transmitted between your browser or device and fui9.io is encrypted using TLS (Transport Layer Security) protocols. You can verify this by the padlock icon displayed in your browser's address bar when visiting fui9.io.
• Access Controls: Access to personal data within fui9's internal systems is restricted to authorised personnel who require it for their specific job function. All staff with data access are bound by confidentiality obligations.
• Two-Factor Authentication: fui9 requires OTP-based two-factor authentication for player account logins, significantly reducing the risk of unauthorised access even where login credentials are compromised.
• Intrusion Detection: fui9's infrastructure is monitored continuously for suspicious activity, attempted breaches, and anomalous access patterns using automated detection systems.
• Secure Payment Handling: Payment card data processed via Visa and Mastercard is handled in compliance with applicable card industry security standards. Full card numbers are never stored on fui9 servers.
• Data Breach Response: In the event of a personal data breach that poses a risk to affected individuals, fui9 will notify impacted players and relevant authorities within a reasonable timeframe in accordance with applicable legal obligations.

While fui9 takes every reasonable precaution to protect your data, no internet-based service can guarantee absolute security. You are encouraged to use a strong, unique password for your fui9 account and to notify us immediately if you suspect any unauthorised activity.

fui9 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention guidelines apply:

• Active Account Data: Personal data associated with an active fui9 account is retained for the duration of your account relationship with fui9, plus any mandatory post-closure retention period.
• Transaction Records: Financial transaction records, including deposit and withdrawal histories, are retained for a minimum of five years following the date of the transaction to comply with applicable anti-money laundering and financial record-keeping requirements.
• Identity Verification Documents: Copies of identity documents submitted for KYC/age verification purposes are retained for a minimum of five years following account closure, as required by applicable compliance frameworks.
• Customer Support Records: Communications with fui9 customer support are retained for a minimum of two years from the date of the last interaction, to support complaint resolution and quality assurance processes.
• Responsible Gaming Records: Self-exclusion, deposit limit, and cooling-off records are retained for the duration of the restriction and for a minimum of five years thereafter to prevent circumvention.
• Marketing Consent Records: Records of consent to and withdrawal from marketing communications are retained for the duration of the account relationship and for a minimum of two years following account closure.

Upon expiry of the applicable retention period, personal data is securely deleted, anonymised, or pseudonymised in accordance with fui9's internal data lifecycle procedures. Anonymised or aggregated data that cannot be linked back to any individual may be retained indefinitely for statistical and service improvement purposes.

As a fui9 player, you hold a number of rights with respect to the personal data we hold about you. These rights may be exercised at any time by submitting a written request to [email protected]. fui9 will respond to all verified rights requests within a reasonable timeframe.

• Right of Access: You have the right to request a copy of the personal data fui9 holds about you, including information about how it is used and with whom it is shared.
• Right to Rectification: If any personal data held by fui9 is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure: You may request that fui9 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the processing is unlawful. This right is subject to fui9's legal retention obligations, which may require us to retain certain data regardless of your request.
• Right to Restrict Processing: You may request that fui9 limit the way it uses your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to Data Portability: Where processing is based on your consent or a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where fui9 relies on legitimate interests as the legal basis, including for direct marketing purposes.
• Right to Withdraw Consent: Where fui9 processes your data based on consent (e.g., marketing emails), you may withdraw that consent at any time without penalty. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

fui9 is strictly an adult platform. Access and use of fui9.io is prohibited for any person under the age of 21. fui9 does not knowingly collect personal data from individuals under 21 years of age.

Where fui9 discovers or is notified that personal data belonging to a person under 21 has been collected — whether through a false age declaration at registration or any other means — we will take the following immediate steps:

• Suspend and permanently close the relevant account.
• Void any bets placed or winnings accumulated under the account in accordance with the fui9 Terms & Conditions.
• Process the return of any real-money deposits made to the account in accordance with applicable procedures.
• Securely delete the personal data of the underage individual from fui9's active systems, subject to any mandatory retention obligations.

If you are a parent or guardian and believe that a person under 21 in your care has registered a fui9 account, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

fui9.io may contain references to or integrations with third-party services, platforms, and technology providers whose privacy practices are governed by their own independent privacy policies. fui9 is not responsible for the privacy practices of any third party, and this Policy does not cover data processing carried out by third parties acting as independent data controllers.

The principal third-party services whose technology is integrated into the fui9 platform include:

• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Ezugi, and other studio partners whose game engines process session data when you play their titles. Each provider maintains its own data security standards and privacy framework.
• Payment Gateways: bKash, Nagad, Rocket, Upay, Visa, and Mastercard payment networks process your financial transaction data under their respective terms of service and privacy policies when you make deposits or withdrawals on fui9.
• Analytics Providers: Where fui9 uses third-party web analytics tools to gather aggregated, anonymised platform usage data, those tools operate under their own data handling terms. fui9 does not share personally identifiable information with analytics providers without your consent.

fui9 recommends that you review the privacy policies of any third-party service that you interact with in connection with your use of fui9.io. Links to third-party privacy policies may be requested from [email protected]. fui9 carries out periodic due-diligence reviews of its key third-party partners to confirm that adequate data protection standards are maintained.

fui9 may send you promotional emails, SMS notifications, and platform alerts about bonuses, new games, cricket betting offers, seasonal promotions tied to events such as BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh, and other fui9 service updates. Marketing communications are sent only to players who have explicitly opted in at registration or subsequently updated their communication preferences to allow them.

You may manage your marketing communication preferences at any time using any of the following methods:

• Email Unsubscribe: Every marketing email sent by fui9 includes an unsubscribe link at the bottom of the message. Clicking this link will remove you from the relevant mailing list within a reasonable processing period.
• Account Settings: Marketing communication preferences can be updated directly within your fui9 account profile settings.
• Written Request: You may send an opt-out request to [email protected] at any time, specifying the type of communication you wish to stop receiving.

Opting out of marketing communications will not affect service-related notifications that fui9 is required to send as part of the account relationship — for example, transaction confirmations, security alerts, verification requests, or material updates to this Privacy Policy. These operational communications cannot be opted out of while your account remains active.

fui9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, our business operations, or the technology we use to deliver the platform. All changes will be published on this page at fui9.io/privacy-policy with a revised effective date clearly displayed at the top of the document.

Where a proposed amendment is material — meaning it significantly affects how we collect, use, or share your personal data, or substantially alters your privacy rights — fui9 will notify registered players in advance via their registered email address or a prominent notice within the platform, allowing a reasonable period for review before the change takes effect.

Your continued use of the fui9 platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should discontinue using fui9.io and, if you wish, contact us to exercise your data rights under Section 9 of this Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way fui9 handles your personal data, our dedicated support team is available 24 hours a day, 7 days a week, every day of the year — including Bangladeshi public holidays such as Eid, Victory Day (16 December), Independence Day (26 March), and Pohela Boishakh.

You may contact fui9 using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: Please use "Privacy Policy Enquiry" or "Data Rights Request" for faster routing
• Response Time: General privacy enquiries acknowledged within 24 hours; formal data rights requests responded to within 7 business days (Bangladesh Standard Time, UTC+6)
• Language: English support is available at all times

fui9 takes all privacy complaints seriously. Upon receipt of a formal complaint, we will acknowledge it within 48 hours and work to resolve it in good faith within a reasonable timeframe. Where a complaint cannot be resolved to your satisfaction through direct engagement with our support team, you retain the right to seek further recourse through any applicable legal channel available to you under the laws of your jurisdiction.

When submitting a data rights request, please include your registered fui9 username, the email address associated with your account, and a clear description of your request or complaint. This allows our team to locate your account records and respond accurately and efficiently.